Entering week six of working remotely from home has presented many challenges for employees. Although workers are grateful for the opportunity to work and continue to earn wages, many of us are experiencing anxiety about work and family life, especially when mixed together in one household. The Society for Human Resources Management (SHRM) has come up with some pointers to help ease some of that anxiety and help us adapt.
Adopt 7 Behavioral Rules
To reduce the likelihood of what’s been called the “corona divorce,” try following these seven rules:
- Listen to learn.
- Give recognition and thanks for every behavior worth repeating.
- Keep no undisclosed grievances. If you have a problem, address it directly, promptly and specifically. Otherwise, let it go.
- Engage with each other to find a mutually acceptable solution to a conflict.
- When you need to apologize, use the MIDAS Touch: Acknowledge that you made a mistake and that your mistake caused injury; state that, henceforth, you’ll do things differently; make amends; and then stop talking.
- Periodically check in by asking these questions: What am I/are we doing that is working and should continue? What am I/are we doing that’s getting in the way and should stop? What am I/are we not doing that would be helpful if started?
- Interrupt if necessary. If one person thinks the other is deviating from these rules, call an immediate timeout.
Listen to Learn
There’s perhaps no healthier way to get through today’s stressors than to practice genuine, active listening. Ask each other questions and attend to the answers. Be curious. Learn from each other; it’s relationship magic.
Give Recognition
Nearly 40 years ago, the best-selling book The One Minute Manager (William & Morrow, 1982) propounded “catching people doing something right.” The authors asserted that the best way to get behavior you like is to give recognition of that behavior. The recognition triggers a response from the recipient to do more of it.
This concept applies in both work and personal relationships. Take nothing for granted. Everything your partner does that’s worth repeating merits recognition and thanks. Whether it’s the doing the laundry, washing the dishes or weeding the garden, if the behavior is worth repeating, no recognition is too mundane.
Skeptics may think the recipient will feel patronized. Don’t worry about that. If so, he or she will tell you. More likely, however, your partner will appreciate the acknowledgement and reciprocate.
Address Problems Right Away
Undisclosed grievances debilitate the person carrying them and affect others. If you have a concern or problem, don’t carry it in your mind. Disclose it and seek a resolution.
Make Sure Conflict Leads to Resolution
Conflict is not the problem; how it’s handled could be. If someone views conflict as negative, an argument typically triggers the fight-or-flight response: “How dare you accuse me of X when you are guilty of Y!” or shutting down and avoiding the issue. Neither approach helps.
Instead, view conflict as an opportunity. It creates an opening to make a positive change in a relationship or environment. Instead of using the fight-or-flight method, engage and explore with each other a path to a mutually acceptable resolution. Above all, make no assumptions of each other. Confirm your understanding first.
Give a Good Apology
Inevitably, toes will get stepped on. If you’re the guilty party and don’t apologize, that’s a problem. If you’re the guilty party and apologize but follow the apology with “but,” that’s an even bigger problem.
What inevitably follows a “but” apology? Excuse, justification or counterattack: “I’m sorry I was rude, but I wouldn’t have been if you weren’t such a jerk!” That’s an apology that most likely won’t be accepted.
The MIDAS Touch provides the necessary discipline so you don’t screw up your apology. Each step is key. It’s not if you made a mistake or if you caused an injury. Without qualification, admit the mistake and that it caused injury: “I stepped on your toes, and I’m sure it hurt.” Saying you’ll do things differently means your apology is sincere: “From now on, I will pay more attention where I’m walking so that I don’t step on your toes again.” Amends represent a concrete gesture that demonstrates your sincerity and desire for healing: “Honey, you can pick tonight’s movie, and I’ll happily watch it with you,” or “Honey, even though it’s your turn, I’ll do the dishes tonight.”
Make Sure the Solution Still Works
Daily, weekly or at some other interval, check in to determine what’s working and what needs to change. Start/stop/continue is a great technique, provided you apply it inward first. Don’t ask, “What do you need to start doing?” or “What do you need to stop doing?” Ask “What do I or we need to start/stop/continue doing?”
A willingness to be vulnerable is a great way to deepen a relationship.
Hit the Pause Button
All parties have an unfettered privilege to call timeout.
I worked with a couple who were avid soccer fans. Their timeout technique was using the yellow card. When one felt the other deviated from the rules they’d agreed to, he or she would flash the card. That meant the other person had to cease talking immediately, whether in the middle of a sentence, word or syllable.
Come up with your own version of the yellow card, and agree that when one person flashes it, the other person must stop whatever he or she is doing or saying and find out what caused the card to be flashed.
Make a Commitment
These seven rules work only if they’re backed by reciprocal commitments. Print them out, display them and continually return to them.